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RED PRIMULA User's Guide Page 70

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15-PROBLEMS/CAUSES/SOLUTIONS
ATTENTION:
All repairs must only be carried out by a specialised technician, with the product switched o and the plug
disconnected.
If the product is NOT used as described in this instruction manual, the manufacturer declines all liability for any
damage caused to persons and property.
ANOMALY POSSIBLE CAUSES SOLUTIONS
Pellets are not being fed into
the combustion chamber.
The pellet hopper is empty Fill the hopper with pellets.
Sawdust has blocked the feed screw Empty the hopper and remove the sawdust
from the feed screw by hand.
Faulty gear motor Replace the gear motor.
Faulty electronic board Replace the circuit board.
The re goes out or
the appliance stops
automatically.
The pellet hopper is empty Fill the hopper with pellets.
The pellets are not fed See the previous anomaly.
The pellet temperature safety probe has been
triggered
Let the product cool down, restore the
thermostat until the problem is resolved and
switch the product back on. If the problem
persists contact Technical Assistance.
The door is not closed properly or the gaskets
are worn
Close the door and replace the gaskets with
original ones.
Unsuitable pellets Change the type of pellets with those
recommended by the manufacturer.
Low pellet supply Have the fuel ow checked following the booklet
instructions.
The combustion chamber is dirty Clean the combustion chamber, following the
booklet instructions.
Clogged outlet Clean the smoke duct.
Faulty smoke extraction motor Check the motor and replace it, if necessary.
Pressure switch faulty or defective Replace the pressure switch.
The product works for a few
minutes and then switches
o.
Start-up phase is not completed Repeat start-up.
Temporary power cut Wait for the automatic restart.
Clogged smoke duct Clean the smoke duct.
Faulty or malfunctioning temperature probes Check and replace the probes.
Faulty spark plug Check the spark plug and replace it, if necessary.
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